Returns & Exchange
As a consumer in the European Union you have a statutory right to cancel your Contract with Us up to 14 Calendar Days after the Goods come into your physical possession (i.e. you or another person identified by you taking delivery of the Goods under sub-Clause 7.4). You may cancel your Contract and return the Goods to Us for any reason under this If you wish to cancel your Order before receiving Our Order Confirmation or if you wish to cancel the Contract after receiving the Order Confirmation but before We have dispatched the Goods, sub-Clauses 9.2, 9.3, 9.8.4 and 9.10 will apply.
If you wish to exercise your right to cancel under this Clause 9, you must inform Us of your decision. You may do so in any way that is convenient to you. Please ensure that you inform Us of your decision to cancel before the period in sub-Clause 9.1 expires. (Note that the cancellation period is defined as whole Calendar Days. If, for example, you send Us an email or a letter by 23:59 on the final day of the cancellation period, your cancellation will be valid and accepted.) We provide a cancellation form that you may use if you wish to inform Us in writing. The cancellation form and accompanying instructions are available from www.lediode.co.uk/cancellation. Alternatively, please contact Us:
By email on sales@lediode.co.uk
By post at LeDiode Cancellations, 371 Barlow Moor Road, Manchester M217FZ United Kingdom
We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services; however, you are under no obligation to provide any details if you do not wish to.
Please note that your statutory right to cancel may be lost in the following cases:
If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;
If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed those Goods after receiving them;
If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
You must return the Goods to Us no more than 14 Calendar Days after the day on which you have informed Us that you wish to cancel under this Clause
You may return the Goods to Us by post or another suitable delivery service of your choice to Our Returns Address. For Goods returned under this Clause 9 We will reimburse you for reasonable postage or shipping costs (up to the equivalent of Royal Mail 1st class standard postage).
Refunds under this Clause 9 will be issued to you within 14 Calendar Days of the following:
9.7.1 The day on which We receive the Goods back; or
The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 8.1);
If We are collecting the Goods under sub-Clause 9.7, the day on which you inform Us that you wish you cancel the
If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
Refunds under this Clause 9 may be subject to deductions in the following circumstances:
Refunds may subject to deductions for any diminished value in the Goods resulting from your excessive handling of For the purposes of this Clause 9, “excessive handling” means any more handling than is reasonably required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop).
We will make no deductions for damage to delivery packaging (i.e. additional packaging into which We have placed the Goods in their original packaging such as bubble wrap and a brown box) but We may make deductions if the original packaging has been damaged (e.g. torn or otherwise unsealed in a way that would make it difficult or impossible to reseal the packaging and resell the Goods in “new” condition).
Standard Delivery charges (see sub-Clause 6.6) will be reimbursed in full along with the Price of the Goods, however We cannot reimburse any additional costs for Premium Delivery. If you chose a Premium Delivery option when you ordered the Goods, we will only reimburse the equivalent Standard Delivery costs as part of your
Refunds under this Clause 9 will be made using the same payment method you used when ordering the Goods.